FREQUENTLY ASKED QUESTIONS
Quick answers to common questions about our storage units, access, and amenities.
Where is Killen Storage located?
Killen Storage is conveniently located at 5500 Highway 72, Killen, AL 35646, just minutes from Shoal Creek Bridge Boat Ramp and Killen Time Mini Golf, making it easily accessible for customers throughout Florence, Center Star, and Rogersville.
What are the office hours?
Our office is open Monday through Friday from 8:00 AM to 5:00 PM and Saturday from 9:00 AM to 1:00 PM to assist with all your storage needs.
What are the access hours?
Customers enjoy 24/7 access to their storage units and parking spaces, providing maximum convenience and flexibility.
Am I required to store long-term?
No, we offer flexible month-to-month rentals, so there are no long-term contracts required.
What am I not allowed to store?
For safety and legal reasons, you may not store hazardous materials, flammable liquids, explosives, perishable food, or illegal items. Contact us for a full list of restricted items.
What unit size do I need?
The right unit size depends on what you plan to store. Check our online size guide, or our team can help you choose the perfect option, whether you need space for household items, business inventory, or larger vehicles.
How do I pay my storage bill?
We offer convenient online bill pay, allowing you to manage your account and make payments anytime from anywhere.
How do I rent a unit?
Rent or reserve your unit online, or contact our team directly.
What documentation do I need to rent a unit?
A valid government-issued ID is required to rent a unit. Additional information may be needed depending on your rental type.
What storage options do you offer?
We provide a variety of options, including climate-controlled storage units, interior and drive-up units, as well as covered and uncovered outdoor parking for RVs, boats, and vehicles.
What security features do you offer?
Our facility prioritizes top-notch security with gated access, personalized pin codes, security cameras, and a fully fenced property, along with a clean and well-maintained environment to protect your belongings.